Return and Refund Policy

Return & Refund Policy Term ( Net 30 or other ) Accounts :

DAMAGES AND/OR SHORTAGES MUST BE REPORTED WITHIN 3-BUSINESS DAYS OF RECEIPT OF GOODS . Returns must be requested and completed within 60 days of the purchase date. Items must be unused, in original packaging, and approved by Macnaught prior to return (unauthorized returns will not be accepted). A 20% restocking fee may apply. Used or damaged items will not be accepted. Return shipping is the customer’s responsibility. Approved refunds are issued as account credit; check refunds may be requested and require 2–3 weeks for processing. For return requests, Contact: info@macnaught.ca

Return & Refund Policy Shopify / ECOM Accounts: 
DAMAGES AND/OR SHORTAGES MUST BE REPORTED WITHIN 3-BUSINESS DAYS OF RECEIPT OF GOODS . Returns must be requested and completed within 60 days of the purchase date. Items must be unused, in original packaging, and approved by Macnaught prior to return (unauthorized returns will not be accepted). A 20% restocking fee may apply. Used or damaged items will not be accepted. Return shipping is the customer’s responsibility. Approved refunds are issued as a credit used on the original credit card used. For return requests, Contact: info@macnaught.ca

Shipping Damage
Shipping Damage must be reported within 3 Business Days of Receipt of Goods Shipments on customer account or PP&A require the buyer to file a shipping claim with the carrier Shipments on Macnaught account will be dispositioned by Macnaught For shipping damage requests, Contact: info@macnaught.ca

Warranty Claim procedure is here > WARRANTY CLAIM